Customer Service Representative III

About the role

On‑site position located at Naval Air Station North Island, San Diego, CA 92135. We are seeking a Customer Service Representative eligible for a Secret clearance to support Navy Sailors and their families. The role offers $24.89‑$29/hour (depending on benefit selection) and requires 24/7/365 flexibility. If you have strong customer service skills and want to assist our military community, this opportunity is for you.

Responsibilities

• Act as the first step in a multi‑tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e‑fax, email, chat, and other communications channels.
• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer; all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.

Requirements

• DOD Secret Security Clearance eligible.
• Experience in customer service and responding to requests for information in a timely manner; contact center experience preferred.
• Experience with CRM systems and the ability to quickly learn and adapt to new technologies, tools, and operational processes.
• Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to resolve service requests.
• Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting.
• Strong verbal and written communication skills, with the ability to clearly explain technical actions and solutions to customers.
• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• The ability to type at least 30 WPM.
• Flexibility to work varied schedules, including nights and weekends, as required.

Pay

$24.89‑$29/hour (depending on benefit selection)

Schedule

24/7/365 flexibility; flexibility to work varied schedules, including nights and weekends, as required.