Customer Service Representative III
Step into a rewarding public service career with a prominent state environmental agency. Peak Performers has partnered with leadership to secure a dedicated role for a high-visibility, community-focused position.
About the Team
You will be joining an established, collaborative team of 12 professionals dedicated to public health and environmental protection. Operating from a spacious, private front-desk office space, this team handles vital permitting and community inquiries in a fast-paced setting. You can expect supportive daily hands-on training from leadership to ensure your success and confidence in the role.
Responsibilities
- Welcome 40 to 50 walk-in visitors daily, respond to phone inquiries, and provide information on environmental permits and regulatory programs.
- Enter permit applications, track licenses, and process enforcement activities using specialized agency software.
- Manage front-office administrative logistics including sorting incoming mail, handling correspondence, and processing bank deposits by 3:00 PM.
- De-escalate challenging customer situations with professionalism, empathy, and clear communication.
Requirements
- At least one year of administrative support, data entry, or public-facing customer service experience.
- Proficiency with Microsoft Excel and comfort learning new regulatory database systems.
- Proven track record of handling high-volume customer interactions and resolving client issues calmly.
- Strong attention to detail and high accuracy in record-keeping and financial processing.
Opportunity Details
Rate: $22.50/hour
Contract: 6-Month Term (August 17, 2026 – February 17, 2027) with potential to convert to full-time state employment.
Worksite Location: Santa Fe, NM
Schedule: Onsite, Monday – Friday, 8:00 AM – 5:00 PM (1-hour lunch break from 12:00 PM – 1:00 PM).
Dedicated staff parking provided.
Benefits
- Excellent medical, dental, and vision insurance available after 60 days.
- Option to participate in a 403(b) retirement plan.
- Priority placement for qualified applicants with chronic medical conditions and/or disabilities.
- Weekly pay through direct deposit.
Peak Performers has been in business since 1994 with thousands of successful job placements.