Customer Service Representative III

About Leviton At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It's about each person bringing skills and passion to a challenging and constantly changing world. About The Role Our Customer Service Representative III is responsible for effective handling of requests and inquiries from customers and sales force pertaining to customer orders, quotation and entry, claims, stock availability, shipping specifications and product information to ensure customer satisfaction. The Customer Service Representative III will help assure that the Customer Service organization meets or exceeds the needs of the customer by providing “World Class Customer Service”. Responsibilities Coordinates project tasks with territory team member(s) to serve customer and provides feedback on team member reviews. Serves as team leader for territory team, instructing and directing a Customer Project Specialist I or II to meet the needs of the assigned accounts within territory. Responsible for helping other teams as needed and supporting the Strategic Account Team logistics to help ensure maximum customer satisfaction. Point of contact for distribution and sales teams regarding accounts assigned within the territory. Communicates and coordinates with Regional Sales Manager to help support territory growth.Supports strategic account logistics and takes direction from strategic account team members.Performs project management responsibilities including but not limited to utilizing project tracking and configuration tools to maximize effective response to customer projects, and setting up and maintaining stocking programs.Recommends solutions to generate sales revenue, contact new leads and present additional solutions to current customers. Determines proper configuration of product to be used for a particular application with a strong understanding of our multiple configuration teams and part numbering approach. Applies technical and product knowledge to identify potential problems and resolves them with the use of internal resources.Understands all Network Solution products, Standard and Make to Order, and how they fit within a customer project. Facilitates the establishment of shipping dates that meet customer needs. Obtains and communicates customer delivery expectations and expedite orders that do not meet those needs.Manages complex and major customer accounts; solves various complex customer issues having the ability to build simple and complicated quotations and pricing agreements. Applies discounts if required within constraints and focuses on a balance between profitability and sales growth.Potential formal functional area or process expertise, conformity tracking, procedural accuracy maintenance, training and results reporting responsibility. Qualifications Must have:Grasp and understanding of technical conceptsExcellent customer service skillsSense of urgencyAbility to communicate effectively using phone, fax and email with internal and external customersAttention to detail and ability to handle mathematical calculations surrounding pricing and billing (i.e. discounts, interest, commissions, etc.)Ability to multi-task and handle a high volume of work in a fast-paced environmentProven ability to work in a team environmentMust be proficient in:Excel and WordPresenting information and responding to questions from groups of managers, clients, customers, governmental sources, and the general publicMethodical and independent problem solving, focusing on detailed information, data and metrics Education & Experience Associates Degree in a related field required, Bachelor's degree in related field preferredMinimum 3 years customer service experience preferably in a manufacturing environmentAt least 1 year of previous work experience with technical products requiredTelecommunications, Datacom industry, and Made-to-Order experience preferredInside sales or consultative customer service experience a plus Travel Less than 10% travel required. What We Offer Comprehensive benefits include: Medical, dental, and vision insurance programs401K plans with employer-matching contributionsTuition reimbursementPTOPaid holidaysVolunteer time off For more information about benefits, please go to: https://careers.leviton.com/benefits Leviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Leviton is committed to transparency and security in the recruitment process and will never ask for financial information, payment, or government identification numbers during the application process. For any questions, or to ensure the legitimacy of a job posting, visit the Leviton career site, or contact us at 631.812.6544. The future looks brighter than ever. Join our team now! #IND-NS, , #MON