Customer Service Representative II - Bilingual (English/Spanish)

This is a Fully Remote Job About Our Client:The organization operates in the healthcare services industry, focusing on providing accurate billing and customer support to improve patient access to care. It addresses challenges in healthcare billing clarity and patient understanding by delivering compassionate, knowledgeable assistance to members, handling complex inquiries to facilitate timely and appropriate care. About the Opportunity:The CUSTOMER CARE REPRESENTATIVE II - BILINGUAL (ENGLISH/SPANISH) role is integral to supporting members by resolving billing issues and providing clear, empathetic guidance on healthcare plans. This position contributes to the organization by enhancing member experience, ensuring understanding of billing processes, and resolving escalated concerns efficiently, thereby supporting access to appropriate healthcare services. Responsibilities:Handle a high volume of inbound calls addressing billing inquiries.Translate complex medical billing terminology into clear information.Research and resolve complex billing issues and customer complaints.Navigate the billing system and related applications effectively.Maintain accurate logs of patient contacts.Perform additional tasks as needed to support business operations.Comply with HIPAA and all relevant regulations consistently. Requirements:Bilingual proficiency in English and Spanish.At least 18 years of age.High school diploma or GED.Minimum of 1 year call center experience handling inbound calls.Minimum of 1 year experience in a medical or healthcare setting resolving customer concerns.Knowledge of healthcare claims billing, finance, and eligibility processes.Ability to simplify healthcare jargon for customers.Proficient with computers and complex software systems.Availability for full-time, 9-hour shifts Monday through Friday between 8:30 AM and 8:00 PM ET.Commitment to full attendance during training without absences.Ability to work independently and demonstrate accountability.Strong listening, rapport-building, and compassionate communication skills.Effective conflict management and stress resolution abilities. Pay Range and Compensation Package:Pay range: $20.00 to $23.00 per hour.Salary offers consider skills, experience, education, certifications, and market factors.Eligibility for annual performance bonuses. Benefits & Perks:Medical, supplemental health, dental, and vision insurance for full-time employees.Well-being programs including mental health support.Paid vacation, health/flex time, and holidays.Financial coaching and 401(k) plan with company match.Employee stock purchase plan.Life and disability insurance options.Flexible spending accounts and education assistance.Career advancement opportunities. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.