Customer Service Representative II - Bilingual (English/Spanish)

About Our Client:The organization operates in the healthcare sector, focusing on providing members with accurate information to enable better health decisions and access to appropriate care. It addresses challenges in healthcare communication and billing by supporting patients in understanding and navigating their health plans effectively. About the Opportunity:The CUSTOMER SERVICE REPRESENTATIVE II - BILINGUAL (ENGLISH/SPANISH) role is designed to deliver compassionate and clear support to members managing billing inquiries and healthcare concerns. This position handles a high volume of calls, resolving complex issues, and ensuring callers understand their healthcare options. The role is critical in facilitating positive patient experiences and maintaining clear communication between the organization and its members. Responsibilities:Respond to high volume inbound calls concerning billing inquiries, translating medical terminology into clear information.Research and resolve complex billing issues and customer complaints to full satisfaction.Navigate the Quest Billing System and other relevant applications effectively.Maintain detailed records of patient contacts.Undertake additional projects or tasks as required.Adhere to all compliance and HIPAA regulations consistently. Requirements:Bilingual in English and Spanish.Minimum age of 18 years.High school diploma or GED.At least 1 year of experience in a call center managing a high volume of inbound calls.At least 1 year of experience in a medical office or healthcare setting dealing with customer health concerns.Knowledge of healthcare claims billing, finance, and eligibility processes.Ability to simplify healthcare jargon and complex procedures for customers.Proficient computer skills in Windows environment and ability to learn complex systems.Availability for full-time Monday to Friday 9-hour shifts between 8:30 AM and 8:00 PM ET after training.Commitment to full-time attendance during the training period.Ability to work independently and be accountable.Strong listening, rapport building, and compassionate communication skills.Competence in conflict management and resolving stressful situations. Pay Range and Compensation Package:Pay rate starts at $20.00 per hour.Salary offers consider skills, experience, education, and certifications.Eligibility for annual performance bonuses. Benefits & Perks:Day 1 Medical, supplemental health, dental, and vision insurance for full-time employees working 30+ hours.Well-being programs including mental health support.Paid vacation, health/flex time, six holidays plus one personal day.Financial coaching services.401(k) plan with company match up to 5% after 12 months.Employee stock purchase plan.Life and disability insurance with buy-up options.Flexible Spending Accounts.Educational assistance programs.Career advancement opportunities. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.