Customer Service Representative II

About the role

Under general sales supervision, this position will be responsible for ensuring the delivery of excellent sales and customer service through timely and accurate processing of quotes and subsequent orders through strong communication and coordination both externally with assigned accounts and internally with other GT functions. The primary focus of this role will be the protection and growth of harvest business at assigned Corporate Accounts. This role typically represents the first point of customer contact for inquiries related to customer orders, deliveries and pricing for Corporate Accounts.

Responsibilities

• Where price lists, pricing tools or standard pricing exists, issue harvest and incremental quotations promptly to assigned customers.
• Follows up to close all harvest quotes generated verbally, via email or through SAP at assigned customers to ensure protection and growth of harvest business.
• Follows up to close selected incremental quotes generated verbally, via email of through GIP SAP at assigned customers to support proliferation of new products.
• Performs detailed contract review to ensure GT compliance with customer requirements.
• Accurate & timely entry of customer orders in SAP in accordance with established GT processes.
• Establish and maintain accurate SAP master data relating to order entry, such as customer master, pricing records, customer material information record, and customer hierarchy.
• Foster strong internal cross functional relationships through honest open communication to ensure on time order fulfillment.
• Process customer returns: RGA paperwork and manage open RGA.
• Resolve customers' credit and invoice issues in conjunction with Finance department.

Qualifications

• Bachelor's degree or related experience
• Minimum 4 years sales/customer service B2B experience required
• Ability to work under tight deadlines, both independently and as a team member
• Strong problem solving skills
• Strong communication skills – listening, verbal and written
• Strong attention to detail and time management skills
• Highly proficient user of Enterprise Resource Planning (ERP) software desired
• Knowledge of customer relationship management (CRM) software preferred

Physical requirements

• Standing: Occasionally (16-45%)
• Sitting: Frequently (46-100%)
• Lifting: Up to 10lbs without assistance
• Carrying: Up to 10lbs without assistance
• Walking: Occasionally (16-45%)
• Hearing: Ability to detect noises with or without corrective device(s)
• Vision: Clarity of vision, with or without corrective lenses

Mental requirements

• Problem Solving: Occasionally (16-45%)
• Making Decisions: Ability to make decisions that have a moderate impact
• Supervise: Rarely (0-15%)
• Interpret Data: Occasionally (16-45%)
• Organize: Frequently (46-100%)
• Read/Write: Frequently (46-100%)
• Communication: Frequently (46-100%)

Work environment

• High Temperatures: Rarely (0-15%)
• Low Temperatures: Rarely (0-15%)
• Noises: Moderate (business office with computers, printers and light office noises)
• Fumes Exposure: Rarely (0-15%)

Benefits

We provide eligible employees with a competitive benefits package that includes health insurance, flexible spending accounts, health savings account, 401k savings plan, life and disability insurance, tuition assistance and more, to meet the diverse needs of all employees and their family members.