Customer Service Representative II

About the role

AMSOIL INC. is seeking a Customer Service Representative at our AMSOIL Superior, WI location! We are looking for a customer-focused, detail-oriented professional who takes pride in delivering exceptional service, solving customer concerns, and creating positive customer experiences. Why this role matters: At AMSOIL, our customers are at the center of everything we do. As a Customer Service Representative, you will serve as a trusted resource for customers by providing timely support, accurate information, and solutions that strengthen customer relationships. Your work directly contributes to customer satisfaction, loyalty, and the continued success of our business.

Responsibilities

• Deliver outstanding customer service through phone, email, and online chat interactions.
• Accurately process customer orders and enter information into company systems.
• Provide product recommendations, pricing information, and guidance on new AMSOIL products and programs.
• Partner with distribution centers to resolve damaged shipments, missing items, and order discrepancies.
• Proactively contact customers regarding account renewals, order follow-up surveys, product recalls, and account updates.
• Support customer service initiatives and administrative tasks, including establishing new accounts, processing online transactions, and reviewing account applications.
• Maintain professionalism and attention to detail while managing multiple priorities in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• Minimum of one year of customer service experience.
• Ability to remain seated and work at a computer for extended periods.
• Availability to work a full-time schedule of 40 hours per week.

Preferred Qualifications

• Experience working in a call center environment.
• Candidates must be authorized to work in the United States without current or future employer sponsorship.

Skills

• Strong customer service and relationship-building skills.
• Professional, courteous, and effective verbal and written communication abilities.
• Computer proficiency and working knowledge of Microsoft Office programs.
• Ability to multitask, stay organized, and maintain accuracy while handling customer interactions.
• Strong attention to detail and problem-solving skills.

Benefits

• Paid time off and paid holidays each year
• Employee bonus program
• 401(k) with company match
• Paid life, short-term disability, and long-term disability insurance
• Competitive health benefits
• Health savings account (HSA) and flexible spending account (FSA) options
• Affordable group dental, vision, critical illness, and accident insurance
• Employee discount on product
• Corporate gym membership

Pay

Starting Pay: $20.24 per hour. Additional earning opportunities may include overtime opportunities, company bonus, annual merit increases.

Schedule

Scheduled hours: Monday - Friday, 10:00 a.m. - 7:00 p.m.