Customer Service Representative II

Job Type Full-time Description Air Squared Manufacturing, LLC is an OEM manufacturer of scroll type compressors, vacuum pumps and expanders for the medical, aerospace, fuel cell and power generation industries. Air Squared offers exciting career opportunities working on projects including NASA MOXIE, Leading Electric and Autonomous Vehicle OEM, DOE Clean Energy initiatives ranging from nuclear fusion and the Advanced Research Projects Agency - Energy (ARPA-e), and other cutting-edge projects. We are looking for a Customer Service Representative II to performs administrative tasks to support customers including sample and in-production OEM accounts. Responsibilities maintaining customer demand forecasts within SAP, order processing, outbound shipping arrangements, RMAs and other general administrative tasks. Also supports the Sales Team. The ideal candidate will have strong SAP experience to support implementation, system improvements, and data-integrity initiatives. Pay Range: $28 - $32 / hour, based on qualifications and experience Company Benefits Include Health Insurance through Cigna Dental and Vision Insurance Employer paid Long Term Disability InsuranceEmployer paid Life Insurance with option for additional Voluntary Life Insurance401(k) Retirement planSafety shoe allowance3-weeks PTO, accrual starting on day one 8 paid holidays plus paid Birthday holidayParental Leave Company Perks Include Quarterly company lunchesAnnual company picnic for employees and their familiesFun Department activitiesCompany Happy Hours and other fun events throughout the yearCasual dress codeEmployee Referral ProgramVolunteer opportunitiesTuition Reimbursement Job Responsibilities Maintain customer demand forecasts and forecast assumptions within SAPReview customer forecast changes and communicate significant demand shifts to production planning and operations teamsReview purchase orders for terms, pricing, and part number alignment to generate order acknowledgements for customer-specific productPull EDI customer shipments from supplier portals for processingGenerate progress invoices as required and monitors payment receipt before shipmentWork with A/R on net payment terms approvalsProcess order documentation including packing lists, international customs documentation, certification of conformance in preparation for shipmentInvoice product at shipment and sends invoice and tracking to customerProcess credit card payment approvalsCoordinate customer arranged shipments pending BOL’s and shipping labels through direct communication and through customer shipping portalsMove all documentation to shipping when ready for shipmentUpdate sales orders as shipping dates change and update customers and sales staffUpdate all internal tracking documents related to order processingRespond to customer inquiries regarding orders and shipping schedulesGenerate RMAs upon requestCreate RMA electronic files for storage of supporting documentation and reportsTrack RMAs through engineering, production, and quality to resolve and return product to customerMaintain RMA trackers Administrative oversight and organization of product recalls and rework process to support engineeringUpdate job specific work instructions, training procedures, and general documentsSupport Sales TeamPerform other duties as assigned Qualifications Associate's or Bachelor's degree in business, supply chain, operations, or related field, or equivalent work experienceHands-on experience using SAP for sales-order processing, customer scheduling, demand management, forecasting, customer service, or related business function (required)2-3 years of experience customer service experience in a manufacturing environment (required)Demonstrated proficiency in MS Office ProductsStrong multi-tasking, analytical thinking, and problem-solving skills Exceptional interpersonal skills and well established written and verbal communication skillsExcellent organizational skills and attention to detailExperience in small business environment a plus Location: Thornton, Colorado How to Apply: https://recruiting.paylocity.com/recruiting/jobs/All/1078af34-40eb-4989-83a3-3a2138324f69/Air-Squared-Manufacturing-Inc%20 Pay Range: $28 - $32 / hour, based on qualifications and experience For information on Air Squared, visit our website at https://airsquared.com/ If you need an accommodation seeking employment with Air Squared, please email Careers@airsquared.com or call (303) 466-2669. Accommodations are made on a case-by-case basis. Air Squared is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination| E-Verify | Right to Work EEO is the Law: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf EEO is the law Supplement: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf Pay Transparency Nondiscrimination:- https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf E-Verify poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Work: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf Salary Description $28 - $32 / hour