Customer Service Representative
. · Rochester, NY · 2 wk ago
OTHRFull-time
About the role
Cannon Industries, a leading sheet metal and custom weld fabricator in the contract manufacturing industry, is seeking a Customer Service Representative to communicate with customers on all questions and inquiries related to their orders including on-time delivery of product.
Responsibilities
- Responsible for customer order entry from EDI
- Monitor EDI schedules to make sure EAU (Estimated Annual Usage) is being met, and that customer orders are not dropping out of schedule
- Monitor customer websites for purchase orders, schedule changes, request for quotes, quality information
- Handles customer inquiries pertaining to orders/product
- Communicates with customers daily to report ship & delivery information
- Complete ASN (Advance Ship Notice) when parts ship to customer
- Monitor all shipments by production to customer
- Maintain all customer files
- Create Expediter Report
- Monitor the customers delivery performance
- Acknowledge customer PO's (purchase orders)
- Proactively notify customers of late orders
- Assign RMA's (Return Material Authorization) to quality department for reconciliation
- Provide proof of delivery to customers as necessary for invoice discrepancies
- Maintain and input data pertaining to customer orders in database
Qualifications
- Minimum 2 years customer service experience in an administrative/office setting
- Excellent phone communication ability
- Ability to navigate a computer database
- Attention to detail
- Organized with clerical skills