Customer Service Representative I - NCC - 993314 **Remote work after completion of the in office 90-day Orientation. Remote Work only in Broward, Dade, West Palm Beach, Lee and Orange County.**

About the role

Primary Purpose Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution.

Job Category: Non-Exempt; Not subject to grant funding.

Responsibilities

• Supports achievement of key metrics ensuring delivering of a seamless, exceptional student and patient experience across a broad range of processes, applications and customer touch points including voice, email, web chats, texts, and faxes.
• Helps the Admissions, Enrollment, Registration and Financial Aid processes to address student's reason(s) for their inquiry, answer questions, and assist with students in obtaining services needed.
• Uses ERP and/or CRM systems to review prospective and current student records to help identify steps and documents needed to assist students in the enrollment