Bilingual Call Center Representative - Remote FL
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell offers an incredible opportunity to grow your career in a company that values your contributions and prioritizes work flexibility, learning, and career development.
About the role
As a Bilingual Call Center Representative, you will contribute your skills to help clients improve the health and well-being of the members they serve. This role is key to Gainwell’s commitment to delivering better health and human services outcomes.
Responsibilities
- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
- Solve client problems, update account history, and follow up with clients to confirm their inquiry or request is resolved
- Adhere to the client’s SLAs and consistently meet production targets
- Collaborate with team members, management, and clients to resolve client inquiries; cross-train new resources in customer service processes
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
Requirements
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software, and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
Benefits
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies to build skills and capabilities
Pay
The pay range for this position is $27,200.00 - $38,900.00 per year. Base pay may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience.