Customer Service Representative I

Vancouver, Washington location – Monday – Friday, 8:00 AM – 5:00 PM.

About the role

As a member of our world-class team of Customer Service Representatives, you will feel like you’re part of something bigger than yourself. Our team works together toward a common goal, making our Customer Service the best in the industry. If you thrive in a high-call-volume environment and can turn issues into opportunities, this role is for you.

Responsibilities

• Work in conjunction with other departments to resolve customer disputes and demonstrate proficiency in proprietary operational systems.
• Interview customers and record information into computer systems for service requests, including installation, discontinuance, or changes in service.
• Fill out contract forms, determine charges for services, collect deposits, prepare change-of-address records, and issue discontinuance orders.
• Demonstrate effective use of software applications, including MS Word and Excel.
• Deliver services to customers in a manner that promotes goodwill.
• Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints courteously.
• Work in a fast-paced, cooperative, high-call-volume environment with detailed expectations (average 35-45 calls per shift).
• Solicit sales of new or additional services.
• Assist in other areas as needed.

Requirements

• Ability to read, write, comprehend, and communicate in English.
• High school diploma or equivalent preferred.
• 2 years of customer service experience in a high-call-volume atmosphere.
• Proficient experience with MS Word, Excel, and email preferred.
• Typing and 10-key skills required.
• Excellent organization and communication skills.
• Ability to analyze and solve problems, gather data, compile information, and prepare reports.
• Willingness and ability to work remotely during temporary COVID-19 protocols, with access to high-speed internet in your remote workspace.

Working Conditions

• Work environment is in a call center office setting—clean, ventilated, and well-lit.
• Own workstation or cubicle equipped with a telephone, headset, and computer.
• Call areas can be noisy, with work that may be repetitious and stressful, requiring excellent service with little time between calls.
• All calls are recorded for quality assurance, and some calls are evaluated to ensure high standards.
• Long periods spent sitting, typing, or looking at a computer screen are common.

Pay

Starting rate of $21.50/hour. Washington State pay range is $21.50–$25.00/hour.

Benefits

• Call Center Bonus Program.
• Excellent medical, dental, and vision benefits.
• Paid time off.
• 401k program with company match.
• Year-round, full-time, stable work.
• Flexible spending account.
• Long-term and short-term disability insurance.
• Life insurance.
• Unlimited opportunities to “Connect with Your Future.”