Customer Service Representative I

About the role

The Customer Service Representative I, reporting to the Customer Operations Manager, is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs.

Responsibilities

• Processes customer orders/changes/returns per established department policies and procedures.
• Works closely with the finance department to resolve disputed credit items.
• Ensures that service failures and customer concerns are properly managed, documented, communicated and/or responded to in a timely manner.
• PARTNERS WITH THE SALES TEAM AND QUALITY TEAM TO MEET AND EXCEED CUSTOMER’S SERVICE EXPECTATIONS.
• AIDES IN ONBOARDING NEW CUSTOMERS AND BUSINESS.
• SERVES AS LIASON WITH MANUFACTURING, ENGINEERING AND SHIPPING PERSONNEL.
• RESPOND TO AND RESOLVE INTERNAL AND EXTERNAL CUSTOMER REQUESTS AND INQUIRIES WHICH MAY INVOLVE PRICING, PRODUCT AVAILABILITY, RETURNS, TERMS AND CONDITIONS AND DELIVERY.
• PREPARE EXPORT DOCUMENTATION.
• AIDES WHEREVER NEEDED, RE-PRIORITIZING WORK TO ACCOMMODATE MORE IMMEDIATE CUSTOMER OR DEPARTMENT NEEDS.
• BE AVAILABLE AND WILLING TO WORK OVERTIME, AND BE AT WORK EVERY DAY, ON TIME.
• COMMUNICATE PROFESSIONALLY, MAINTAINING A POSITIVE ATTITUDE TOWARDS THE COMPANY, THE CUSTOMERS, THE BROKERS, CO-WORKERS AND ALL MEMBERS OF MANAGEMENT.
• PERFORM OTHER RELATED DUTIES AND PROJECTS AS ASSIGNED.
• PERFORM ALL ABOVE-MENTIONED DUTIES WHILE STRIVING TO MAINTAIN 100% ACCURACY.

Requirements

• 1-2 years’ experience in a customer service role.
• OUTSTANDING VERBAL AND WRITTEN COMMUNICATION SKILLS.
• STRONG COMPUTER, TELEPHONE AND TECHNOLOGY SKILLS INCLUDING MICROSOFT OFFICE.
• MUST BE ORGANIZED W/ ATTENTION TO DETAIL.
• KNOWLEDGE OF EXPORT PAPERWORK PREPARATION IS A PLUS.

Qualifications

• LIVELY AND PASSIONATE ABOUT CUSTOMER SERVICE.
• WILLING TO LEARN AND DEVELOP CONTINUOUSLY.
• ACCOUNTABLE FOR OWN ACTIONS AND RESPONSIBILITIES.
• TEAM PLAYER WITH DIVERSE PERSPECTIVES AND COLLECTIVE PROBLEM-SOLVING.
• INNOVATIVE THINKER WITH ADAPTABILITY AND OPENNESS TO CHANGE.
• NURTURING AND SUPPORTIVE OF EMPLOYEES' WELL-BEING, GROWTH, AND POTENTIAL.

Skills

• Excellent verbal and written communication skills.
• Strong computer, telephone, and technology skills including Microsoft Office.
• Organized with attention to detail.
• Knowledge of export paperwork preparation (optional).

Benefits

• DAY ONE - HEALTH, DENTAL, AND VISION BENEFITS.
• 401(k) RETIREMENT PLAN WITH MATCHING CONTRIBUTIONS AT 60 DAYS.
• CAREER GROWTH OPPORTUNITIES AND PROFESSIONAL DEVELOPMENT.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.