Customer Service Representative I

Location: Virginia Beach, VA (remote position; candidates must reside in Virginia Beach or Hampton Roads area and be able to travel on-site for connectivity issues)

Schedule: Full-time, day shift (8:00 AM – 4:30 PM)

About the role

The Customer Service Representative is responsible for all areas of customer service, including research and resolution of telephone inquiries from members or patients. Primary duties involve handling incoming calls to address issues related to member eligibility, plan prescription benefits, claim payment issues, patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Requirements

• High school diploma or equivalent
• Two years of customer service experience
• Data entry experience
• Scheduling experience
• Familiarity with Epic Beaker preferred
• Experience in a high-volume call center preferred

Benefits

• Medical, dental, and vision plans
• Adoption, fertility, and surrogacy reimbursement up to $10,000
• Paid time off and sick leave
• Paid parental and family caregiver leave
• Emergency backup care
• Long-term, short-term disability, and critical illness plans
• Life insurance
• 401k/403B with employer match
• Tuition assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student debt pay down – $10,000 reimbursement for certifications and free access to CEUs and professional development
• Pet insurance
• Legal resources plan
• Opportunity to earn an annual discretionary bonus if system and employee eligibility criteria are met