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Jobs · OTHR · Ohio

Customer Service Representative I

RYKER · Etna, OH · Yesterday
On-siteOTHR$22/hrFull-time

Job Description

We are immediately hiring a Customer Service Representative I in Etna, OH for our Supply Chain Solutions division.

Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

Pay

Hourly Pay: $22.00 based on experience.

Schedule

Schedule: Monday-Friday 8:00 a.m. – 4:30 p.m.

Benefits

  • Medical, Dental, Vision Benefits start at 30 Days
  • 401(K) Savings Plan with a company match
  • Discounted employee stock purchase options
  • Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
  • All major holidays paid
  • Paid time off within your first year
  • Up to 12 weeks paid maternity leave

Summary

The Customer Service Representative I position works cross-functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills.

Essential Functions

  • Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations.
  • Execute customer communication protocol
  • Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
  • Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands
  • Workflow management: enhance productivity through effective scheduling and planning
  • Generate purchase/repair orders and maintain files
  • Parts management: contribute to cost containment through inventory planning and warranty

Additional Responsibilities

  • Ensures compliance with all company, local, state, federal and other regulatory agencies policies
  • Performs other duties as assigned

Skills and Abilities

  • Strong verbal and written communication skills
  • Ability to get both verbal and written communication across that has the desired effect
  • Goal oriented, drive for results, assertive, and deal well with ambiguity
  • Possesses a high degree of initiative
  • Must have high level of energy and be a self-motivated and self-directed person
  • Able to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
  • Able to focus on multiple projects and activities simultaneously
  • Flexibility to operate and self-driven to excel in a fast-paced environment
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
  • Demonstrates customer service skills

Qualifications

  • H.S. diploma/GED required
  • One (1) year or more in sales and/or customer service required.
  • DOT Regulated: No

Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information

  • For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Current Employees

If you are a current employee at Ryder, please click here (https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld) to log in to Workday to apply using the internal application process.

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