Customer Service Representative I

About the role

This role is not open for submissions from outside staffing agencies.

Responsibilities

• Provide customer service support to the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner.
• Initiating and/or implementing corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.
• Identifying and contributing with the generation of potential sales leads to the organization.
• Planning and development of specific target markets and groups and the actual service "package" will be developed as a team program in conjunction with the project manager, territory account managers, and data entry clerk.
• Answer customer service calls within the first three rings.
• Receives, processes, and verifies the accuracy of orders from customers utilizing the company's internal CRM/Axapta mainframe system and customer purchase orders.
• Data entry
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments.
• Affirms the correctness of entered orders and ensures that the correct codes are being applied prior to final confirmation.
• Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer's expectations.
• Handles or refers complaints of product or service failure to the appropriate department for investigation.
• Conducts follow-up phone calls within 3 hours to respondents who have concerns or questions.
• Prepares price quotations on items not contained in price book and prepares quotations.
• Works with the organization's other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
• Answers customer's technical questions regarding products and services.
• Modify quote status once order has been placed to ensure visibility and uniformity amongst sales team.
• Attends regular customer service department meetings.
• Support and participate in the organization's continuous improvement program and product training courses.
• Perform other related duties and provide back-up support to other group members as assigned by management.

Requirements

• Associates degree with 0--2-year related glass and aluminum work experience highly preferred.
• Proven work experience in customer service.
• Proven prior professional office setting experience required.
• Experienced user of Microsoft Office suite.
• Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra, and geometry.
• Prior data entry experience.
• Manufacturing background preferred.
• Must be able to multi-task, be organized, efficient, and accurate.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Listening skills and data collection with attention to detail are essential.

Qualifications

• Must be able to pass a drug test.
• Must be able to pass a background check.

Skills

• Associates degree with 0--2-year related glass and aluminum work experience highly preferred.
• Proven work experience in customer service.
• Proven prior professional office setting experience required.
• Experienced user of Microsoft Office suite.
• Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra, and geometry.
• Prior data entry experience.
• Manufacturing background preferred.
• Must be able to multi-task, be organized, efficient, and accurate.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Listening skills and data collection with attention to detail are essential.

Benefits

Starting DAY ONE!

• Weekly pay every Friday!
• Monthly bonus opportunities based on meeting site goals!

Pay

$18/hour-$22/hour

Schedule

Day Shift

Benefits

Immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident.

If you stay with us for a year, your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account.

The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health.

We structured these benefits because we care not only about your physical well-being but your financial health and welfare too.

Why Trulite

Trulite offers the most comprehensive benefit coverage in the industry.

We are an Equal Opportunity Employer.