Customer Service Representative I

About the role

RCB Bank is seeking an individual to play a vital role in delivering exceptional customer service to new and existing RCB bank customers. The ideal candidate will be responsible for accurately opening, maintaining, and servicing deposit accounts; responding to customer inquiries; and educating customers on RCB bank products and services.

Responsibilities

• Serve as a frontline representative for the bank, providing courteous, knowledgeable, and timely assistance to customers in person, by phone, or electronically.
• Listen to customer needs, identify new opportunities for improved financial solutions, and educate customers on RCB bank products, services, and digital banking tools.
• Open and service consumer and business deposit accounts, executing all CIP requirements and adhering to all applicable laws and regulations.
• Work with customers to resolve questions and concerns, escalating to appropriate supervisor or department, as necessary.
• Review account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual activity.
• Ensure compliance with fraud-mitigation practices.

Requirements

• Minimum one (1) year of proven customer service experience
• Basic clerical skills with the ability to manage multiple tasks effectively
• A high school diploma or GED

Qualifications

• General understanding of deposit account structures, bank products, and customer service processes
• Knowledge of new account documentation requirements, CIP and regulatory expectations, and standard account opening procedures
• Ability to identify fraud indicators and follow fraud-prevention and escalation procedures

Skills

• Strong customer service and interpersonal and communication skills

Benefits

RCB Bank offers a wide variety of competitive benefit programs that help you achieve the best fit for your family’s needs, including:

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

Pay

Details TBA

Schedule

Details TBA