Customer Service Representative I

Job Description

The Customer Service Representative I reports to the Customer Service Manager and plays a key role in supporting both external and internal customers. This role involves assisting customers with locating products, providing order status updates, and answering purchase-related questions. Work is primarily conducted via phone calls and live chats. Representatives will focus on either customer or store support but may assist with both during high-volume times.

Responsibilities

• Answer customer calls and chats promptly and professionally
• Serve as the first point of contact for Rally House, representing the company with politeness and professionalism in every interaction
• Research and resolve order and shipping issues
• Process order or line item cancellations at customer request
• Aid customers with completing purchases as needed
• Provide best-in-class service to ensure a positive customer experience

Qualifications

• Able to work weekdays, Saturdays, Sundays, and potentially evenings as needed
• Proven customer service experience
• 1+ year of experience in a Rally House store, retail environment, or call center preferred
• 1+ year of experience using customer service software, databases, or related tools

Physical Requirements

• Ability to operate a computer, keyboard, mouse, and other standard office equipment
• Able to clearly view and read information on a computer screen
• Occasionally lift or move items up to 15 pounds

Location

On-site in Lenexa, KS

Pay Range

$18.00 - $20.00