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Jobs · Customer Service · Indiana

Customer Service Representative I

Kirby Risk · Lebanon, IN · 2 mo ago
Customer ServiceFull-time

About the role

At Kirby Risk Electrical Supply, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You’ll join a team that values accuracy, collaboration, and a commitment to excellence.

Responsibilities

  • Deliver outstanding customer service—exceeding expectations and honoring every commitment.
  • Partner with outside sales to support customers and strengthen relationships.
  • Cookware and Inventory Management.
  • Support corporate marketing efforts such as product launches and training events.
  • Engage in a variety of responsibilities, with a strong focus on warehouse operations and delivery driving including:
    • Counter and Inside Sales
    • Warehousing and Inventory Management
    • Driving and Deliveries
    • Vendor and Customer Communications
    • Order Entry and Product Support

Requirements

  • College coursework and/or 2+ years of relevant work experience
  • Strong written, verbal, and interpersonal communication skills
  • Detail-oriented with excellent organizational abilities
  • Quick learner who’s eager to grow and apply new knowledge
  • Ability to obtain and maintain a valid For-Hire License
  • Experience in business-to-business sales or electrical distribution preferred

Qualifications

  • Valid driver’s license required
  • Comfort with multi-line phone systems and warehouse operations
  • Experience with inventory management and loading/unloading shipments
  • Forklift experience a plus

Benefits

  • Medical, RX, Dental, and Vision insurance
  • Life insurance & Employee Assistance Programs
  • Tuition reimbursement & on-the-job training
  • 401(k) with company match & Profit Sharing
  • Paid Time Off (PTO)

Schedule

Monday–Friday, 7 am–4 pm, with overtime as needed

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed. When you join Kirby Risk, you’re not just taking a job—you’re building a career with opportunities for growth and development.

What To Expect In This Role

Ability to lift up to 50 lbs.

How To Apply

To be considered for this position, please apply online: https://www.kirbyrisk.com/careers. Email questions to careers@kirbyrisk.com.

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