Customer Service Representative I

Headquartered in Birmingham, Alabama, Moultrie is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven—hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience.

About the role

Moultrie is seeking a loyal, energetic, goal-oriented Seasonal Customer Success Representative who brings a passion for delivering customer support to our diverse community of avid subscribers. As a Customer Success Rep, you will provide exceptional, proactive support through a remote work environment. This position primarily supports customers via phone, which will make up the majority of daily responsibilities. While there may be occasional involvement in other channels such as email, live chat, social media, and text, these are not the primary focus of the role.

You will be joining a dedicated team that is focused on supporting each other while constantly enhancing our product knowledge and expertise. This is a great opportunity to be a part of a growing Customer Success team in a dynamic environment!

Responsibilities

• Serve as the main point of contact for Moultrie customers via phone and any other channels deemed necessary
• Quickly become an expert in the Moultrie product suite
• Resolve customer inquiries
• Maintain a quality rating by following procedures and acting in the customers’ best interests
• Record all interactions with customers in the provided CRM system
• Meet evolving department goals and metrics
• Analyze a customer’s service needs and refer to other service or technical departments for follow-up as needed
• Resolve routine problems and communicate solutions or requested information to the customer
• Maintain an active attendance record throughout the course of this position with little to no tardies

Requirements

• High school diploma, GED, or college-level education
• Minimum of 2+ years of Customer Service experience providing support in a REMOTE environment
• Comfortable managing both phone and messaging queue conversations
• Remote experience handling technical troubleshooting and issue resolution
• Ability to work a flexible schedule including evenings and weekends
• Ability to work in a remote setting with a reliable internet connection
• Great communication skills, internally with team members and externally with customers
• Strong time-management skills
• Goal-oriented mindset
• Leads by example using a proactive approach to provide optimal customer support
• Outstanding organizational, interpersonal, and communication (written and verbal) skills
• Good problem-solving skills and ethical behavior
• Unwavering attendance record
• Must maintain confidentiality
• May require sitting for long periods of time
• Works in a team-oriented environment

Preferred Skills

• College degree
• Experience working with Zendesk or a similar CRM system
• Appreciation for the outdoors
• Coachable, empathetic mindset
• Ability to multitask