Customer Service Representative - Guiding & Web Tension

Responsibilities

• Serve as customer liaison during system application specification, estimating, quote preparation, order review, and post‑sale support.
• Provide high‑level quoting experience to deliver industry‑leading customer service.
• Apply strong mechanical aptitude to develop conceptual solutions and select systems for customer‑specific applications.
• Cultivate an open communication environment and support the department head in meeting company objectives efficiently.
• Provide product solutions, manage customer inquiries on technical applications, pricing, delivery, and capabilities.
• Estimate margin dollars based on equipment costs for quotations and orders.
• Handle customer discussions concerning application and quotation issues.
• Perform equipment troubleshooting and oversee installations.
• Act as project manager, coordinating engineering, manufacturing, customers, vendors, and internal teams.
• Collaborate with engineering during system testing.
• Maintain records, files, and databases for future reference.
• Address customer complaints and warranty issues, negotiate credits, refunds, or rework options.
• Advocate for customers on quality issues and interpretation of needs and specifications.
• Assist other departments as needed and perform other duties to meet departmental and company objectives.

Minimum Qualifications

Education / Experience:

• Bachelor’s degree in Engineering (Mechanical preferred but not limited to) with 1–2 years of experience, or Bachelor’s degree in business or technology with 3–5 years of experience, or Associate degree with 3–5 years of experience, or industry knowledge with 5+ years of experience.
• Ability to handle pressure, be self‑motivated, and detail‑oriented.
• Strong collaborative skills across functions to achieve goals and company objectives.
• Creative problem‑solving approach while balancing job duties.
• Integrity and high ethical standards.
• Excellent oral and written communication skills.

Other Candidate Qualifications:

• Understanding of business implications of decisions.
• Team‑oriented mindset with willingness to provide enthusiasm and creative solutions.
• Ability to work independently without supervision.
• Quick thinking, creative problem solving, and advocacy for customer needs.
• Personable; able to develop and maintain good relationships.
• Maintain composure, positive attitude, and organization amid interruptions and conflicting priorities.
• Financial aptitude: knowledge or ability to learn sales and marketing concepts, forecasting, deal negotiation, estimating, and cost tracking.
• Negotiation skills with customers, suppliers, and coworkers.
• Ability to balance customer satisfaction with financial returns.
• Technical aptitude: ability to learn engineering concepts, read drawings and CAD specifications.
• Proficiency with Windows‑based applications; experience with Salesforce and Epicor ERP is a plus.
• Understanding or ability to learn Ethernet‑based networking.

Physical Requirements

• Ability to sit for extended periods.
• Ability to wear personal protective equipment (safety shoes, safety glasses, hearing protection) when entering designated manufacturing areas.

Location: Oklahoma City, OK (Hybrid after 1‑year on‑site training period).