Customer Service Representative (Full-Time Temp)

About the role

As a Customer Service Agent within our vision and dental team, you will be the cornerstone of our customer support operations. You’ll interact with Federal employees and customers via email and telephone, assisting them with a variety of needs, including account updates and program information. You’ll also handle outbound calls to ensure our customers have the best experience possible and support various administrative tasks as needed.

Schedule

• Temporary role: October 2, 2026 through end of February 2027
• Full-Time Hours: 40 hours per week, Monday-Friday
• Hybrid work opportunity
• 1 full week of paid training (8:30am-5pm M-F, first week)
• All equipment provided

Pay

$18.66/hour + $5.09 health and wellness benefit (up to 40 hours per week)

Requirements

• High school diploma or equivalent
• At least 1 year of customer service experience or demonstrated strength in customer service skills, call center, or similar experience preferred
• Experience with web-based customer service systems is required; familiarity with work distribution systems is a plus

Skills

• Ability to work efficiently in a high-volume environment
• Strong multitasking abilities with keen attention to detail
• Excellent communication skills, both verbal and written
• Ability to make sound decisions and escalate issues when necessary
• Professionalism and tact in handling diverse customer interactions

Benefits

All offers of employment are conditional upon satisfactory completion of a pre-employment background check.

At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners. We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.