Customer Service Representative (Full-Time)

About the role

Customer Service Representatives assist Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing, and appointments or special requests.

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies
• May be asked to assist with:
  • Payroll data entry
  • Freight reports
  • Driver collect reports
  • Billing and filing

Requirements

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Experience working in a fast-paced environment with excellent attention to detail
• Experience handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement opportunities
• Customized training program
• Professional, positive, and people-centered work environment
• Modern facilities
• Comprehensive benefits package including:
  • Health, Dental, Vision
  • AD&D
  • 401(k)
• Paid holidays (8)
• Paid vacation and personal days

Pay

Starting pay: $18.50/hour. Pay varies depending on relevant industry experience.

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include:

• Prolonged sitting, standing, walking
• Light lifting
• Reaching and handling office materials or freight-related items
• Occasional entry into dock or trailer areas as needed

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.