Customer Service Representative (Full Time)

Job Duties

• Manage large amounts of inbound and outbound calls as well as email inquiries in a timely manner
• Follow communication “scripts” when handling different topics
• Provide price quotes on products or order totals and upsell other merchandise whenever possible.
• Identify customers’ needs, clarify information, research every issue and provide knowledgeable solutions.
• Keep records of all conversations in our call center database in a comprehensible way
• Use available websites, product manuals, and our intranet to provide detailed information on products, pricing, sand hipping information to each customer.
• Check to ensure that appropriate changes were made to resolve customers' problems and creates credit memos for customer returns.
• Resolve customers' service or billing complaints.
• Escalate issues as needed to management.
• Give full attention to what others are saying (customers and co-workers), taking time to understand the information, ask appropriate questions and not interrupt at inappropriate times.
• Must be able to work some Saturdays.
• Any and all other duties assigned by management

Qualifications

• A high school diploma or GED
• Strong phone and verbal communication skills, along with active listening
• Customer focus and adaptability to different personality types
• Strong dependability, self-control, and integrity
• Excellent attitude towards their work and empathy for their customers' needs
• Possess a sense of urgency required to work in a deadline-driven environment
• Ability to multi-task, set priorities and manage time effectively
• Strong computer skills

Benefits

• Multiple Health Plans to choose from, Company-paid Life insurance for yourself and immediate family
• Medical, dental, vision, life, accident, cancer coverages as well as Short Term Disability, call-a-doctor and more!
• Paid time off, holiday pay and possible overtime opportunities
• TWO retirement plan options with company match!
• Tuition assistance program
• Referral bonuses and so much more!