Customer Service Representative - Forks

About Us

First Fed is a local community bank on an exciting growth trajectory with 15 locations including 11 full-service branches in Western Washington. Recognized by the Puget Sound Business Journal as a Best Workplace and a Top Corporate Philanthropist, First Fed has received awards for Best Bank in The Best of the Northwest, Best Banker in Readers’ Choice by Cascadia Daily News, and Best Bank on the Olympic Peninsula. Forbes also named us a Best-In-State bank. For over 100 years, First Fed has served customers and communities throughout the PNW, donating over $9 million to non-profit organizations in the past 8 years through foundations, sponsorships, direct donations, and matched employee donations. Our team has volunteered over 25,000 hours in the past 5 years—many using our benefit of 3 paid volunteer days per year.

Our Values

• Optimism: We are positive and decisive, believing the future will be better than the past. Our attitude demonstrates persistence which leads to success.
• Initiative: We are self-starters who find innovative solutions. We are courageous, entrepreneurial, and passionate, taking action for good.
• Respect: We include individuals from diverse backgrounds and with different perspectives, committed to honoring and serving others.
• Growth: We learn and adapt to continually improve, believing in personal growth through grit and determination.
• Ownership: We are invested in our endeavors, accountable and responsible for our actions and decisions.

About the Role

Identify customer needs and sell Association products and services beneficial to customers. Process a variety of customer financial transactions in accordance with established guidelines and procedures. This is a part-time position expected to work at least 20 hours per week.

Responsibilities

• Meet sales and referral goals by identifying and selling Association products and services beneficial to customer needs.
• Develop and maintain current knowledge of new and existing products and services.
• Support the Association’s sales objectives and campaigns by actively cross-selling basic products or referring customers to other employees responsible for closing sales.
• Process a variety of customer financial transactions in accordance with established policies and procedures.
• Establish and maintain cash drawer limits according to policy.
• Ensure positive perceptions of the Bank by extending a courteous greeting and welcome to customers and visitors. Call customers by name at least once during transactions.
• Balance cash drawer and teller transactions accurately and securely within guidelines.
• Take responsibility for the safekeeping of money received for cash drawer and prompt accounting or transfer of funds to safeguard against loss.
• Address customer questions and concerns, referring to appropriate internal resources for resolution to achieve customer satisfaction.
• May perform vault duties such as ordering/shipping currency and coin and distributing money to tellers.
• Maintain regular and predictable attendance.
• Perform related duties and responsibilities as required.

Requirements

• Minimum high school diploma or certified equivalency.
• Bilingual English and Spanish fluency (speaking, reading, and writing) preferred.
• CSR I: Typically requires up to one (1) year of teller or cash handling experience in a busy retail environment requiring math skills.
• CSR II: Typically requires one (1) to two and a half (2.5) years of teller or strong cash handling experience in a busy retail environment requiring math skills.
• CSR III: Typically requires two and a half (2.5) or more years of teller experience in a financial institution environment, including commercial bank, savings bank, credit union, or prior experience in a centralized vault environment requiring math skills.
• Ability to demonstrate and maintain a professional, outgoing, and pleasant demeanor at all times.
• Effective listening and probing skills to identify customer needs and match them with bank products and services.
• Ability to work in a fast-paced, high-volume cash-handling environment with daily face-to-face customer contact while providing a high level of customer service.
• Ability to create general correspondence and communicate effectively in verbal and written formats.
• Proficient keyboarding and ten-key/calculator skills. Working knowledge of Microsoft Office applications (Word and Excel) preferred.
• Strong mathematical, organizational, and interpersonal skills.
• Ability to meet bonding requirements for employment purposes.
• Ability and willingness to work a Saturday schedule as needed.
• Valid WA driver’s license.

Physical Requirements

The work requires the ability to operate office machines and equipment, such as personal computers, printers, copying machines, and telephones. It also requires clear communication with customers, coworkers, and others in person and on telephones. Work activities involve combinations of sitting and standing for extended periods.

Pay

• CSR I: Pay range is $18.00 - $30.60; typical hiring range is $18.00 - $20.66.
• CSR II: Pay range is $19.44 - $33.05; typical hiring range is $19.44 - $22.31.
• CSR III: Pay range is $21.00 - $35.69; typical hiring range is $21.00 - $24.09.

The incentive plan for this position is the Community Banking Incentive plan, paid out quarterly and annually based on branch and individual performance.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Retirement plans (401k with company match and Employee Stock Ownership Plan).
• Gym membership reimbursement.
• Discounts on banking products.

Additional information on our benefits package can be viewed at https://www.ourfirstfed.com/careers.