Customer Service Representative Floater - MD/DC

Responsibilities

• Establishes, retains, and deepens relationships with new and existing clients.
• Provides quality service to internal and external clients through effective and professional written and verbal communication.
• Processes teller transactions and balances cash accurately and efficiently.
• Solves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments.
• Possesses strong knowledge of the platform and teller systems.
• Proactively and reactively contacts clients to identify additional banking needs to strengthen client relationships and meet cross-sell goals.
• Serves as the main point of contact for client problem resolution.
• Complies with policies, procedures, rules and regulations, and completes training requirements as warranted for the position.
• Joins our MD/DC Floater team placing you at a base branch and covering the following branches: Shady Grove, Park Potomac, Twinbrook, Silver Spring, Bethesda, Chevy Chase, Gallery Place, K Street, and McPherson.
• After 6 months in the floating pool, you can apply to other positions.

Requirements

• Personal vehicle required
• High School Diploma or equivalent
• 1 year cash handling
• 2 years Platform/Opening/Servicing/Closing Accounts or equivalent internal EagleBank branch banking
• Knowledge of Platform and Teller system
• Exhibits professionalism with internal and external customers
• Knowledge of deposit products and services
• Basic knowledge of banking regulations, policies, and procedures
• Basic knowledge of MS Office products

Benefits

• With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%

Pay

The minimum and maximum projected hourly pay for this position is: $20.05 to $28.26, with additional premium pay plus mileage reimbursements beyond regular commuting.

Schedule

The success of this position is reliant on face-to-face interaction and requires 100% on-site work. You may be required to go to any branch with minimal notice. Having reliable private transportation is critical to be as efficient as possible.