Customer Service Representative- Floater

USD $18.00–$19.47 per hour

About the role

As a Customer Service Representative (CSR) you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.

Responsibilities

• Provide friendly and courteous service to clients.
• Perform efficient and accurate banking transactions.
• Build rapport and relationships with clients.
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act, and OFAC regulations.
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, service, and kindness.

Requirements

• High school diploma or approved equivalent.
• Basic math skills, 10-key, and keyboarding proficiency.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smartphone and digital channel skills.
• Organized with excellent communication skills and a personable attitude.
• Previous work in retail, consumer service delivery, or client relations.
• Highly developed sense of integrity and strong work ethic.
• Technically savvy; able to use multiple computer systems and adapt to change.

Skills

• Friendly and outgoing demeanor.
• Great attention to detail.
• Ability to build rapport and relationships with clients.

Benefits

• Paid time off for vacation, sick days, and holidays.
• Health insurance.
• Stock options.
• 401(k) plan.
• Paid Parental Leave.
• Life and AD&D insurance.
• Long-term disability.
• Tuition Reimbursement.
• Employee assistance programs.
• Pre-tax health and dependent-care spending plans.

Schedule

Monday through Friday work hours with weekends off.