CUSTOMER SERVICE REPRESENTATIVE-FLOATER

Leadership

Promote an environment and culture that focuses on fulfilling the mission and core values of Nexus.
Model behaviors that support Nexus mission and core values to be a trusted advisor to our customers and members.

Duties and Responsibilities

• Uses personal vehicle for business-related travel within a 30-mile radius and has a valid driver's license. Reimbursement for mileage provided according to IRS standard rates.
• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Fields customer questions and complaints; delegates to appropriate team members when issues exceed the representative’s knowledge.
• Ensures appropriate actions are taken to resolve customers' problems and concerns.
• Performs clerical duties including typing, filing, and completing forms.
• Weighs trucks, both inbound and outbound.
• Grades grain to ensure proper discounts are applied.
• Operates office machines such as copiers, scanners, phones, voicemail systems, personal computers, and other standard office equipment.
• Answers phones, directs calls, and prepares messages.
• Copies, sorts, and files records related to office activities, business transactions, and other matters.
• Sorts incoming mail and delivers to appropriate departments or individuals, processes outgoing mail.
• Maintains filing systems either manually or electronically.
• Manages calendars and schedules appointments.
• Performs other related duties as assigned.

Requirements

• High school diploma or equivalent
• Customer service/office clerical experience required
• Able to type at least 45 words per minute
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with ability to learn new software
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Proficient with Microsoft Office Suite or related software

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• While performing the duties of this position:
• The employee is regularly required to talk or hear.
• The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; sit; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The Prolonged periods sitting at a desk and working on a computer.
• The noise level in the work environment is usually low to moderate.

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