Customer Service Representative - Float - Administration CHA

Summary

The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Huntington Main and will float to Barboursville, Proctorville and Ironton Baking Centers.

About the role

Essential Functions

Excellent Customer Service

• Performs Customer Transactions
• Operational and Security Proficiency
• Identify referral opportunities

Essential Duties And Responsibilities

• Models the standards of the Bank's Mission, Vision, and Pledge
• Accepts and accurately processes all financial service transactions
• Follows proper balancing and cash handling procedures
• Complies and operates within security and audit procedures
• Maintains confidentiality of employee and customer information
• Contributes to a team environment to meet customer needs
• Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues
• Completes outbound customer calls as needed to support sales and service needs
• Develops and maintains working knowledge of the Bank's products and services

Other Skills And Requirements

• Proficient in Microsoft Outlook 365
• Proficient computer skills required
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Effective communication skills to present information in one-on-one and small group situations
• Strong product knowledge for the level of selling and successfully promoting products expected with position
• Solid mathematical and analytical skills preferred
• Excellent organizational skills and the ability to multi-task and be flexible
• Ability to lift and carry up to 25 lbs
• Availability to work all hours of operations

Qualifications

High school diploma or GED required.