Customer Service Representative - Flex Scheduling Part Time

About the role

Accurately process incoming and outgoing orders within designated systems. Provide customer service to daily activities related to warehousing operations.

Responsibilities

• Notify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame.
• Enter and complete all inbound and outbound orders and extra billing by end of work shift.
• Review open receipts and orders daily and communicate any issues to your manager.
• Assign trailers to designated dock doors to ensure efficient warehouse flow.
• Follow our Standard Operating Procedures (SOP) and specific customer work instructions.
• Ensure that all system entries are accurately entered.
• Complete a dock trailer check as determined by your manager to verify any drop trailers and update door log chart.
• Ensure lift operators have completed all inbound and outbound paperwork correctly.
• Transfer handwritten notes to the original Bill of Lading paperwork prior to releasing the driver (shortages, overages, damages, etc.).
• Interface directly with the customer and maintain a professional and courteous relationship with all customers.
• Ensure customer requests are responded to within an hour. Provide customer with an estimated time of completion including a factual response.
• Immediately escalate to management customers complaints (i.e. inabilities to meet customer request or customer reported errors).

Qualifications

• Ability to coordinate, problem solve and communicate workflow with customers, fellow employees and outside carriers.
• Intermediate computer skills including Microsoft office, WMS, document scanning, copying and basic office skills.
• Proficient and accurate data entry skills.
• Must be able to sit for extended periods.
• Must be able to twist, squat and reach above shoulder level.

Skills

• Intermediate computer skills including Microsoft office, WMS, document scanning, copying and basic office skills.
• Proficient and accurate data entry skills.

Benefits

• Flex Scheduling Part Time
• $19.25 - $20.25 per hour

Pay

• $19.50 + $1.00 Shift Diff/Hourly

Schedule

• Flex Scheduling Part Time