Customer Service Representative-Fitness (Remote - $15/hr)

American Specialty Health Incorporated is seeking a Customer Service Representative to join our Customer Service-Fitness department, providing support to members utilizing ASH's Fitness programs.

Remote Worker Guidelines

This position is trained and works remotely from home (WFH) in a designated work area using company-provided technology equipment. A stable internet connection with a minimum speed of 50 Mbps download / 10 Mbps upload is required; 100 Mbps download / 20 Mbps upload is recommended for higher-quality video meetings.

Responsibilities

• Receives and responds to telephone calls from members, fitness clubs, and health plans.
• Demonstrates knowledge and understanding of all ASH Fitness products and programs.
• Answers incoming calls on the ASH telephone system in a professional, accurate, timely, and courteous manner.
• Ascertains the nature of the call and records information in the appropriate system.
• Provides answers to member questions by following standard policies and procedures.
• Coordinates collection of necessary information, including member co-pays or payments when necessary.
• Forwards documentation to the Research Team for follow-up if the issue requires additional action.
• Researches unique questions using all available resources.
• Refers difficult issues to a Supervisor for appropriate answers.
• Handles all issues requiring additional action within the necessary timeframes.
• Manages time to ensure calls are answered within required timeframes and appropriate follow-up is conducted in a timely manner.
• Attends and participates in meetings to discuss issues and foster teamwork among department personnel.
• Responds to requests from other ASH department personnel, contacting clubs and members as required.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• High School Diploma or GED certificate required.
• 1 year of experience performing customer service duties required.
• Inbound call center experience preferred.
• Experience in healthcare preferred.
• Basic experience using Microsoft Office required.

Skills

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task, and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility & Physical Requirements

• Primarily sedentary; able to sit for long periods of time.
• Ability to see, speak, and hear other personnel and/or objects.
• Ability to communicate both verbally and in written form.
• Ability to travel within and around the facility or Work from Home (WFH) environment.
• Capable of using a telephone, computer keyboard, and mouse.
• Ability to lift up to 10 lbs.

Environmental Conditions

Work-from-home (WFH) environment.