Customer Care Representative - Remote US TP88482 - $15/Hour

About the role

This position is for a Customer Care Representative, open to U.S. military-affiliated candidates (Veterans, transitioning military, National Guard/Reserve members, military spouses, wounded warriors, and caregivers). The role is available in the following states: AL, FL, IA, IN, KS, KY, LA, MI, MN, MO, MS, NC, ND, NE, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. Teleperformance is a global digital business services company providing advanced, digitally powered services to help leading brands streamline operations.

Responsibilities

• Find innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/video call/email/chat/and or social media to resolve their questions or concerns.
• Answer product and software-related questions.
• Provide and utilize articles to assist customers with their tax questions and calculations.
• Apply defined practices, procedures and policies to troubleshoot and resolve issues with product/software.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Requirements

• High School diploma or GED equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Qualifications

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Skills

• Process Excellence: