Customer Service Representative - Fitness Center - Part-Time

Responsibilities

• Collects, interprets and uses information in decision-making.
• Remains current on WCFW programs, services, and schedules.
• Shares information with members, staff, and callers.
• Is familiar with all aspects of fitness services, spa services, and WCFW programs.
• Mails literature, information, and correspondence.
• Safeguards fitness service members by ensuring they check in daily.
• Ensures Spa desk coverage and check-in of clients.
• Calls to confirm next day's appointments for spa.
• Responds to customer requests and follows up as needed.
• Promotes WCFW services, programs, and activities to members and clients.
• Counsels new members on payment/membership options.
• Accurately completes paperwork, collects payments, and writes cash receipts when necessary.
• Processes point-of-sale transactions.
• Balances cash drawer.
• Performs any other duties as assigned by Woman's Hospital.

Requirements

• High school diploma or equivalent.
• One year experience in reception/customer service-related field.

Qualifications

• Familiarity with all aspects of fitness services, spa services, and WCFW programs.
• Ability to communicate effectively with members, staff, and callers.
• Basic computer skills, including proficiency with point-of-sale systems.

Skills

• Excellent communication skills.
• Customer service skills.
• Attention to detail.
• Time management skills.

Benefits

• Rotating weekend schedule.
• Hourly pay range: $16.00 - $20.00, based on work experience.

Pay

• Hourly/Non-Exempt
• $16.00 - $20.00

Schedule

• Tuesday & Thursday: 4:00 PM – 8:00 PM
• Rotating Weekends