Customer Service Representative - Field Services

About Us

Invitation Homes is a team of more than 1,700 associates from diverse backgrounds, united by shared values. We work across various communities to provide high-quality rental homes and excellent resident experiences through our Leasing, Property Management, and Rehab, Turns & Maintenance teams.

Responsibilities

• Monitor maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications.
• Manage the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency.
• Serve as the first point of contact for maintenance-related resident concerns and collaborate with internal teams to ensure appropriate corrective action.
• Review and approve/decline work order proposals within approval limits, verifying proper scope, documentation, and pricing.
• Assist in researching and coordinating vacant utility issues to ensure timely activation.
• Manage and facilitate eviction schedules and personal property holds; coordinate eviction clean-outs and/or personal property removal.
• Perform other duties as assigned.

Requirements

• High school Diploma or GED.
• Proven experience in customer service or administrative functions.
• Experience in the property management or maintenance industry is helpful.
• Excellent organizational skills with a high level of attention to detail.
• Strong verbal and written communication skills.
• Effective customer service and conflict resolution skills.
• Intermediate proficiency in MS Word, Excel, Outlook, and Adobe.

Why Join Us

At Invitation Homes, we value flexibility, opportunity, and growth—for both our residents and our associates. We foster an environment where goals matter, potential is unlocked, and careers thrive. Our workplace is a place of possibility.

Benefits

• Competitive pay and an annual bonus program for all associates.
• Generous paid time off plans, including vacation accrual, sick time, volunteer time, and standard and floating holidays.
• 401(k) with company matching contributions.
• Health, dental, vision, and life insurance.
• Long-term and short-term disability insurance.
• Casual dress work environment.
• Team events and gatherings.
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.

Pay

The salary range for this position is $19.69 - $34.13 per hour, plus eligibility for an annual discretionary bonus. Actual compensation within the range will depend on skills, experience, qualifications, location, and applicable employment laws.