Customer Service Representative – English/Spanish

About the role

You're the first face customers see and the most important memory, because you'll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required – just bring your customer centric attitude and we'll teach you the rest!

Responsibilities

• Provide outstanding customer service both on the phone and in-person
• Market for new and continued customer business
• Prepare and process loans and income tax returns

Qualifications

• Bilingual in English and Spanish
• Customer service experience
• Looking for an opportunity to learn a new industry, with paid on the job training
• Want multiple opportunities to advance your career
• Want to work in an open, office environment

Benefits

• TOP-of-the-line training, with pay increase incentives, which includes hands-on and online training – committed to helping you build a solid foundation and do your job to the best of your abilities
• EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short- and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time
• Monthly Bonus Potential – ability to earn a monthly bonus when your team meets your branch goals
• Community Service – ongoing contributions to charities, local food banks, educational institutions, and more
• Growth Potential – fostering employees' talents and providing a pathway for their individual career story