Customer Service Representative – English/Spanish
About the role
You're the first face customers see and the most important memory, because you'll be the one who helps them, over the phone and in-person, when they have a financial need. No prior finance experience required – just bring your customer centric attitude and we'll teach you the rest.
Responsibilities
- Provide outstanding customer service both on the phone and in-person
- Market for new and continued customer business
- Prepare and process loans and income tax returns
Qualifications
- Bilingual in English and Spanish
- Customer service experience
- Looking for an opportunity to learn a new industry, with paid on the job training
- Desire for multiple opportunities to advance your career
- Comfortable working in an open, office environment
Benefits
- Top-of-the-line training, with pay increase incentives, which includes hands-on and online training
- Excellent benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short- and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time
- Monthly bonus potential – ability to earn a monthly bonus when your team meets your branch goals
- Community service – company makes ongoing contributions to charities, local food banks, educational institutions, and more
- Growth potential – fostering employees' talents and providing a pathway for their individual career story
Security Finance is a leader in the financial services industry since 1955, proudly providing easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to conveniently located branches, we are honored to provide personal service from people our customers know they can trust. At Security Finance, it is about being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve.