Customer Service Representative, El Paso (10/5 Start)

About the role

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions and a subsidiary of PROG Holdings (NYSE: PRG). We are currently hiring Customer Service Representatives to help grow our company and ensure our mission is achieved. This role is a work-from-home position and you must reside within a 60-mile radius of El Paso, Texas.

Employee Value Proposition

PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, innovation, and development. We are a team of operations experts crucial to operational excellence and the world-class experience we provide to customers. Progressive Leasing is known for high-quality assistance and pursues excellence and compassion in all we do. We are dedicated to creating a culture of belonging, inclusion, diversity, and equity, celebrating each individual’s contributions and uniqueness.

You are

A Customer Service rockstar who loves leading others to provide a world-class customer experience. Customer Service is an essential value; you will support customers through their lease-to-own experience and have the opportunity to make a difference on every call. We expect clear, effective communication and a positive attitude while problem-solving to ensure customer needs are met.

Responsibilities

• Handle in-bound and out-bound calls
• Provide top-tier support and service to customers

Details

• Start Date: Monday, October 5, 2026
• Virtual Training: 4 weeks, full-time, Monday–Friday, 8:30 AM–5:00 PM; 100% attendance required
• Full-time Shifts Available: Weekdays, 8:30 AM–5:00 PM; Saturdays or Sundays required, between 8:00 AM–4:30 PM
• Compensation: $14.25/hour

You’ll Bring

• Customer service and prior collections experience
• Impeccable interpersonal skills
• Excellent verbal and written communication skills
• Computer and typing literacy; proficiency working with multiple software applications and screens simultaneously
• Phone experience in a customer service or call center environment
• High school diploma or GED equivalent; must be 18 years or older

AI-enabled tools are part of how work gets done across our organization, and their use will continue to expand. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.

Requirements for Work From Home

• Reside within a 60-mile radius of El Paso, TX
• Designated home-based workspace (preferably quiet and free from distractions)
• Wired internet connection with speeds of at least 10 Mbps download and 4 Mbps upload; wireless, DSL, and satellite ISPs are not compatible

We Offer

• Competitive compensation
• Full health benefits: medical, dental, vision, and life insurance; paid parental leave
• Company-matched 401(k)
• Paid time off, paid holidays, and paid volunteer time
• Diversity Alliance Resource Groups
• Employee Stock Purchase Program
• Tuition reimbursement
• Charitable gift matching
• Job-required equipment and services provided