Customer Service Representative – Document Verification

Think background checks are boring? Think again. At Vertical Screen, we’re the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world’s leading applicant screening firms — but we’re not your typical background check company. With our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the biggest names in business, healthcare, education, and government. We’re proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We’re a team of kind, collaborative professionals who genuinely care about what we do — and about each other.

About the role

This in-office position located in Warminster, PA serves as a subject matter expert on Form I-9 completion within the i9Success team.

Responsibilities

• Works within our i9Success product.
• Completes Forms I-9 and handles applicant contact during workflow.
• Responsible for handling incoming e-mails, calls, and chats.
• Investigates issues to determine the proper resolution.
• Works with subjects to process and complete Form I-9.
• Maintains knowledge base by staying updated on product knowledge and company policies to provide accurate and up-to-date information.
• Meets performance targets by achieving individual and team goals set by the organization.
• Identifies escalation needs and understands the appropriate conversation details to escalate support to the appropriate internal staff member, when applicable.

Requirements

• Minimum of a high school diploma or equivalent (college degree preferred).
• Bilingual in Spanish preferred.
• Excellent time management and organizational skills.
• Proficiency in M.S. Office Suite including Outlook, Word, and Excel.
• Attention to detail and reliability to complete tasks in an efficient and accurate manner.
• Elevated communication skills orally and in writing, as well as the ability to empathize with others.
• Ability to uphold professional manners while at work.
• Strong telephone skills.
• Ability to maintain confidential information and follow procedures for work processing.
• Ability to manage multiple tasks or projects during a scheduled work period.

Pay

$16.00 per hour.

Schedule

12pm–8pm Monday, Wednesday, Thursday, Friday, and Saturday (Tuesday and Sunday off).

Benefits

• Medical, dental, and vision coverage with spouse/family coverage options.
• 401K plan with generous company match.
• Flexible spending accounts.
• Voluntary insurance coverage plans (life, disability, etc.).
• Paid lunch breaks.
• Paid time off.
• Paid holidays.
• Paid training program and internal employee development.
• Overtime options available.
• Casual dress code.
• Flexible work schedules.
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail.
• Employee referral bonus program.
• Discounts through partnerships and neighborhood business programs.

All candidates are subject to a drug test and a background screening. Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.