Customer Service Representative/Dispatcher

Love People? Love Problem-Solving? Let’s Talk. Are you the person who can turn a frustrated customer into a happy one? Do you thrive when the phone is ringing, the schedule is moving, and there’s always something to tackle? Masters Plumbing is looking for a Customer Service Representative/Dispatcher who is energetic, confident, and organized, and ready to make things happen. You’ll be the voice of our company and the first impression our customers experience. You’ll answer questions, book appointments, keep our service teams moving, and make sure every customer feels taken care of. If you’re competitive, upbeat, solution-oriented, and have an “I’ll figure it out” attitude, you may be exactly who we’re looking for. Your Schedule Monday–Friday Training: 8:00 AM–4:30 PM After training: 8-hour shift between the hours of 7:30 AM–5:30 PM What You Will Be Doing Every day is different, but your mission is simple: take care of the customer and keep the team moving. Answer incoming calls and emails with confidence, professionalism, and a friendly attitudeSchedule and confirm appointments across multiple home-service brandsListen to customers, understand what they need, and find solutions quicklyHelp manage urgent customer needs and service concernsCoordinate with dispatchers, technicians, and leadership to keep appointments running smoothlyAccurately enter and update customer information in CRMFollow up on missed appointments, service issues, and customer feedbackHave an “always say YES” mentality—look for every opportunity to help the customer and book the jobMake outbound calls when inbound call volume is slower to help keep our teams busyEducate customers on maintenance plans and confidently present solutions that make sense for their homes and businessesHelp create an experience that makes customers want to call us again You're helping drive the business. A great Customer Service Representative/Dispatcher knows how to balance customer service, scheduling, sales opportunities, and teamwork. You’ll play an important role in keeping our technicians productive and our customers happy. What We Are Looking For You don't need to know everything on day one. We’re looking for someone with the right attitude, work ethic, and personality. 1–2 years of customer service, call center, office, or administrative experienceExperience in the home-services industry is a plusStrong communication and active listening skillsComfortable talking with customers on the phoneStrong computer and organizational skillsAbility to multitask and stay calm when things get busyComfortable learning new technology and systemsExperience with ServiceTitan or another CRM/scheduling system is a plusReliable, accountable, and ready to be part of a teamA positive, competitive, “let’s get it done” attitudeAbility to pass a background check and drug screening You Might Be a Great Fit If... You’re Someone Who Likes to winEnjoys talking to peopleDoesn't get rattled when things get busyTakes ownership instead of making excusesLooks for solutions instead of problemsGets satisfaction from helping peopleUnderstands that every phone call is an opportunity Why work for us? Benefits That Support The Whole You Paid medical for employees, with affordable family optionsVision and dental plans with low premiumsHSA and copay plan choices401(k) with competitive matching: 100% up to 3%, 50% from 3–5%PTO and 6 paid holidays Pay Up to $26/hr depending on experience. Take care of our customers. Take care of our people. Get better every day. We’re growing, and that creates opportunities for people who want to grow with us. You won't just be filling a seat—you'll be joining a team that is helping shape the future of home services. Ready to Make an Impact? If you're hungry, driven, customer-focused, and ready to bring your energy to a team that expects a lot and supports you along the way, we want to meet you. Masters Plumbing is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or any other non-merit factor.