Customer Service Representative / Dispatcher

About the role

Aaron Overhead Doors is growing! We're looking for a motivated, organized, and customer-focused Customer Service Representative / Dispatcher to join our team in Villa Rica, GA. This position plays an important role in keeping our customers happy, our technicians productive, and our daily operations running smoothly.

Position: Customer Service Representative / Dispatcher | Employment: Full-Time

Responsibilities

• Answer incoming calls and respond to customer texts.
• Schedule, confirm, and coordinate service appointments.
• Dispatch technicians and communicate schedule changes or delays.
• Communicate with customers regarding appointments, lead times, warranties, and service needs.
• Schedule deliveries, warranty work, and callbacks.
• Send thank-you messages to customers after completed jobs.
• Handle after-hours calls