Customer Service Representative/Dental

Description

CENTROMED OVERVIEW

• A 501(c)(3) non-profit organization providing healthcare for all populations.
• Primary Care Provider and Federally Qualified Health Center (FQHC) with multiple locations in San Antonio and New Braunfels.
• Founded in 1971 by CEO and President Ernesto Gomez, PhD, CentroMed has grown to serve diverse communities.
• Mission: Improve lives through improving the well-being of families through high quality, compassionate health care.
• Core Values: Respect, Integrity, Excellence, Affordability, Teamwork.

Job Summary

We are seeking a SUPER STAR Customer Service Representative (CSR) to join our team. This role involves welcoming patients, managing registrations, and ensuring positive experiences.

Benefits

Comprehensive Benefit Package:

• Competitive Compensation
• Health, Dental, Vision & Life Insurance
• Retail Retirement Plans
• 403(B) - Company Match Contributions
• Basic Life Insurance
• Short & Long-Term Disability
• Flexible Spending Account (FSA)
• Employee Assistance (EAP)
• Travel Reimbursement
• Critical Illness insurance, hospital indemnity, accident insurance

Duties and Responsibilities

• Establish and update accounts in the computer system.
• Enter charges for self-pay, insurance, and eligibility programs.
• Reconcile charges at the end of each day.
• Determine patient eligibility for special programs.
• Assist patients and visitors.
• Answer telephones and identify self and clinic.
• Understand insurance and eligibility programs, including TMHP and Availity.
• Schedule patient appointments.
• Maintain 100% productivity rate.
• Conduct and record patient financial reviews, billing, collections, and data summaries.
• Assemble necessary medical/dental record forms.
• Follow-up on no-shows.
• Maintain excellent personal attire and comply with CentroMed appearance guidelines.
• Absorb excellent attendance and punctuality.
• Assist clinical teams in patient assessment.
• Participate in the agency's Quality Improvement Program.
• Participate in outreach activities.

Physical Requirements

• Must be able to perform essential functions of the position.
• Must meet attendance requirements.
• Must not pose a threat to the health or safety of others.
• Must be able to lift up to 20 pounds unassisted.
• Must be able to deliver excellent customer service.

Qualifications

• High School Diploma or equivalent.
• General experience working in a health care setting; and experience with medical data entry preferred.
• Strong clerical skills, including keyboarding and basic math.
• Computer knowledge and use of calculator.
• Mental ability to conduct interviews, reconcile encounter reports, and conduct audits with a better-than-average attention to detail.
• Bilingual English/Spanish.