Customer Service Representative - Dealership Partner
About the role
Collision Partners Group (“CP”) is building a premier, quality-first collision-repair platform by partnering with best-in-class independent operators who share an uncompromising commitment to safety, craftsmanship, and people. We operate under a “Local at Scale” philosophy: preserving the legacy, reputation, and culture of exceptional local businesses while providing the standards, infrastructure, and support required to deliver consistently excellent repairs. At CP, quality is not a differentiator – it is the requirement. Successful team members are owner-minded, disciplined, and accountable, with high standards for quality and preparation. We value clear communication, low-ego collaboration, and doing things the right way – even when it’s harder.
Company Mission: CP’s mission is to deliver the industry’s safest, highest-quality repairs by following OEM procedures without compromise. We will be the industry’s most desired employer and the most trusted collision-repair partner to customers, OEMs, and dealerships.
Position Summary: Collision Partners is seeking an exceptional Customer Service Representative to represent us on-site at our partner dealership. In this role you’re the link between the dealership’s customers and our OEM-certified luxury collision repair facility. You’ll inspect vehicles, spot damage and repair needs, explain the work clearly, and make the trip from the dealership or customer’s home to our shop smooth. Our Customer Service Representatives are the first and last impression of our business. This role is ideal for someone who enjoys building relationships, solving problems, and delivering a truly white-glove customer experience. If you're organized, compassionate, detail-oriented, comfortable navigating difficult conversations, and thrive in a fast-paced environment, we'd love to hear from you.
Location: Between Palm Beach and Fort Lauderdale (in person)
Responsibilities
Vehicle assessment
- Do thorough vehicle walkarounds with customers to find collision damage and spot possible mechanical concerns.
- Identify any prior unrelated damage and document with photos.
- Give clear, honest, and thorough expectations on the repair process.
- Take photos and record vehicle condition and damage accurately for the estimating team.
Customer experience and handoff
- Greet dealership customers with professionalism, warmth, and confidence, and quickly build trust as the face of Collision Partners.
- Explain the repair process, what the repair order covers, and what customers can expect, in plain and friendly language.
- Able to clearly explain the value of an OEM-certified repair to customers.
- Collect all needed customer, vehicle, and insurance information in a timely and accurate way.
- Schedule repair appointments and coordinate vehicle drop-off, transportation, and rentals with the shop team.
Partnership and coordination
- Build strong working relationships with dealership service advisors, managers, and sales staff.
- Work with estimators, production staff, and insurance representatives to keep each handoff smooth.
- Keep accurate customer records and documentation in Collision Partner systems.
- Track and report referral activity and conversion results.
Qualifications
- High school diploma or equivalent required.
- 2+ years of experience as a service advisor, service writer, or estimator in a dealership, collision, or automotive repair setting.
- Working knowledge of vehicle systems; able to do walkarounds and recognize collision damage and common mechanical issues.
- Strong verbal communication skills, comfortable explaining technical repairs to customers and guiding them to a decision without pressure.
- ASE C1 (Automobile Service Consultant) or I-CAR training a plus.
- Familiarity with CCC ONE or similar repair management software preferred.
- Self-directed and reliable, able to work independently at a partner location while staying fully in step with the shop team.
- Highly organized with strong attention to detail.
- Reliable, punctual, and team-oriented.
Pay
$22.00–25.00 per hour
Schedule
Monday through Friday, 8:00 AM to 5:00 PM, in person
Benefits
- 401(k) with matching
- Health, dental, vision, and life insurance
- Long-term disability (LTD) and short-term disability (STD)
- Paid time off
- Seven paid holidays