Customer Service Representative / Data Entry

About the role

EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Customer Service Representative.

Position Summary: The Customer Service Representative is responsible for processing incoming orders and arranging for shipment of EAM Mosca's products including machines, strap, and/or spare parts.

Responsibilities

• Confer with customers to provide information about products or services, product availability, enter orders and obtain details of complaints
• Inform customers of order information, such as product availability, shipping dates, and any anticipated delays
• Monitor timely order fulfillment and Shipping with Warehouse and Logistics Departments
• Work with freight forwarders, transportation companies, courier companies to obtain freight quotes, schedule pick-up appointments, and make general shipping arrangements
• Prepare invoices, shipping documents, and other customer required documentation

Requirements

• Customer Service experience required; candidates with Customer Service experience in a fast‑paced, business‑to‑business sales environment preferred
• Associate’s degree preferred; relevant work experience will be considered in lieu of education
• Experience with Microsoft Office programs required
• Experience with Salesforce a plus