Customer Service Representative – Cypress

About the role

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply now to join our dynamic team as a Customer Service Representative!

Responsibilities

• Handle incoming customer inquiries via phone and email.
• Provide accurate and timely information to customers regarding services
• Assist walk-in customers
• Resolve customer complaints or issues in a professional and efficient manner
• Collaborate with other departments to ensure customer satisfaction
• Take payments by phone and in person
• Maintain customer records and update information as needed

Qualifications

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to analyze customer needs and provide appropriate solutions
• Previous customer service experience with a water utility company preferred
• Proficient in using computer systems and software applications
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Positive attitude and ability to work effectively as part of a team

Benefits

• Full medical, dental, vision available after 60 days
• 401(k) after 1 year of employment
• Paid holidays after 90 days
• Two weeks paid vacation after 1 year

Full-time position located in Cypress, Texas.