Customer Service Representative - Customs Brokerage

About the role

Expeditors is a global logistics company headquartered in Seattle, Washington, and a Fortune 500 company employing over 19,000 trained professionals worldwide. We satisfy the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our mission is to recruit, train, and retain the very best logistics and technical experts, fostering an innovative, customer service-based approach to logistics. More than 50 percent of our employees have been with us for five years or more, reflecting our high retention rate and unique compensation program that offers growth opportunities and career development.

Responsibilities

• Ensure smooth and timely customs process flow.
• Ensure accurate and timely data entry into our operational system.
• Track and trace customs files and reporting.
• Ensure accurate and timely client billing.
• Understand all elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill customers' instructions and expectations.
• Transfer customs declaration information from documents or other sources into the customs entry system to build a valid customs declaration.
• Assist with verification of customs declaration information and submission to the customs authority.
• Ensure compliance with regulations at all times.

Requirements

• Good knowledge of customs brokerage process and customs legislation, especially regarding classification, valuation, and origin.
• Understanding of ocean, road, and air documentation processes.
• Effective interpersonal skills and a proactive approach.
• Strong organizational and computer skills.
• Proficiency in MS Excel and MS Word.
• Fluent in English.

Pay

Expected salary: $25–$28/hour. Eligible for bonus.

Benefits

• Paid vacation (first year prorated based on month of hire).
• 10 paid holidays and 2 flexible days.
• Paid sick time (accrual rate of 1 hour per 30 hours paid).
• 401(k) Retirement Savings Plan with employer match.
• Employee Stock Purchase Plan (ESPP).
• Medical, prescription drug, dental, and vision coverage.
• Health Savings Account (HSA).
• Life and disability insurance.
• Paid parental leave (additional eligibility criteria apply).
• Dependent Care Flexible Spending Account (DC FSA).
• Commuter benefit.
• Employee Assistance Program (EAP).
• Training and personnel development program.
• Educational assistance and reimbursement.