Customer Service Representative (CSR) / Patient Registration Specialist
JMA Pediatrics · Clayton, NC · 2 mo ago
On-siteHealthcareFull-time
About the role
JMA Pediatrics is hiring a full-time, on-site Customer Service Representative (CSR) to handle day-to-day tasks including:
- Assisting patients and their families with inquiries
- Managing appointment scheduling
- Delivering exceptional customer service to ensure patient satisfaction
Responsibilities
- Maintaining accurate patient records
- Addressing real-time concerns
- Delivering a seamless customer experience
- Ensuring best patient experience and care with positive outcomes
Qualifications
- Customer Service, Customer Support, and Customer Satisfaction skills
- Experience in enhancing Customer Experience
- Strong problem-solving abilities and patience
- Excellent communication and interpersonal skills
- Proficiency in relevant computer systems and software
- Positive attitude to enhance team work
- Previous experience in a healthcare setting is beneficial
- A high school diploma or equivalent; a degree in a relevant field is a plus
Benefits
- Competitive Compensation
- Excellent benefits: Medical, Dental, Vision, Life, Disability, PTO & 401K