Customer Service Representative (CSR II)

This role is not open for submissions from outside staffing agencies.

About the role

A Customer Service Representative supports the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This role ensures that an excellent standard of service and a high level of customer satisfaction are maintained.

Responsibilities

• Answer customer service calls within defined Key Performance Indicators.
• Receives, prepares, and verifies the accuracy of orders from customers utilizing the company’s internal central workflow systems and customer purchase orders.
• Initiates required action for response to customer service requests for new orders and change requests, including the accuracy of order/customer information and communicates changes to the appropriate departments.
• Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation.
• Collaborates with the scheduling/production department to make sure that the requested order(s