Customer Service Representative (CSR)

About the role

Labatt Food Service is seeking a Customer Service Representative for our Dallas office. This role focuses on resolving user requests and handling administrative tasks with strong problem-solving skills.

Responsibilities

• Respond to and resolve customer requests regarding order processing, deliveries, product inquiries, and other concerns via phone and email.
• Research and provide product suggestions based on customer requirements.
• Communicate order and product changes with customers in a timely manner.
• Identify and effectively communicate changing customer needs with internal personnel.

Requirements

• Effective communication skills to quickly understand and resolve customer requests in a friendly and respectful manner.
• Strong work ethic with a positive attitude to maintain good rapport with customers.
• Demonstrate empathy toward customer concerns with a sense of urgency to resolve them.
• Ability to take on additional responsibilities as needed.

Schedule

Monday – Friday, 8:00 AM – 5:00 PM.