Customer Service Representative (CSR)

Position may be filled at Fort Belvoir, VA or New Cumberland, PA. Salary range: $70,623 – $133,142 per year.

Responsibilities

• Serve as the DLA Customer Service Representative (CSR) performing payroll financial execution requirements.
• As technical expert, develop standards, processes, and operating procedures for use within DLA payroll systems and controls.
• Execute payroll plans of action and milestones, execute established priorities, and provide guidance.
• Perform payroll execution processes to maintain and manage all phases of employee pay and allotments.
• Identify, investigate, research, and resolve significant or unusual variances in coordination with responsible activities.
• Perform and evaluate metrics relating to operations performance and take corrective action as required.
• Respond to audit requests, research, and findings, ensuring the sustainment and financial stability of the DLAH2R Business Cycle.

If selected at the GS-09 or GS-11 level, the above duties will be performed in a developmental capacity.

Requirements

• Must be a U.S. citizen.
• Tour of Duty: Flexible.
• Security Requirements: Non-Critical Sensitive with no access.
• Appointment subject to favorable suitability or fitness determination; unfavorably adjudicated background checks are grounds for removal.
• Fair Labor Standards Act (FLSA): GS-12 Exempt / GS-09/11 Non-Exempt.
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt.
• Recruitment Incentives: Not Authorized.
• Bargaining Unit Status: No.
• Selectees must have a REAL ID or other acceptable identification to access certain federal facilities (see tsa.gov/real-id).

Qualifications

To qualify for a Management and Program Analyst, your resume and supporting documentation must demonstrate the following specialized experience. Education may substitute for experience at GS-09 and GS-11 levels only; not at GS-12.

Specialized Experience

• GS-09: One year equivalent to GS-07 performing timely and accurate input of payroll financial data; ensuring payroll data errors are corrected and posted; utilizing automated payroll system software.
• GS-11: One year equivalent to GS-09 assisting in developing or modifying financial methods and techniques in response to changes in payroll accounting standards and principles; performing timely and accurate input of payroll financial data; utilizing automated payroll system software.
• GS-12: One year equivalent to GS-11 developing or modifying financial methods and techniques in response to changes in payroll accounting standards and principles; interpreting payroll financial data and drawing conclusions; utilizing automated payroll system software.

Education Substitution (GS-09 and GS-11 only)

• GS-09: Master’s or equivalent graduate degree, or 2 full years of progressively higher-level graduate education leading to such a degree, or LL.B./J.D. if related.
• GS-11: Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or LL.M. if related.
• GS-12: No education substitution permitted.

Combinations of education and experience may be used for GS-09 and GS-11. Graduate education in excess of the amount required for the next lower grade may be credited. One academic year of graduate study = 18 semester hours (or 27 quarter hours) if the school’s definition is unavailable. Foreign education must be evaluated as equivalent to U.S. accredited programs. Transcripts (unofficial acceptable at application) are required if using education to qualify.

Experience includes paid and unpaid work (volunteer, National Service, etc.). Applicants must meet all eligibility requirements (time-in-grade, time-after-competitive-appointment, minimum qualifications) by the announcement closing date.

Benefits

As a federal employee, you and your family have access to a comprehensive benefits package (health insurance, retirement, leave, etc.). Eligibility depends on position type (full-time, part-time, intermittent). Contact the hiring agency for specific benefits offered.