Customer Service Representative (CSR)
About the role
Bocatti Experience is a hospitality and events company offering curated dining experiences, catering services, and private events. We are committed to providing a professional and welcoming experience for every client and guest. We are currently seeking a dependable Customer Service Representative to support our operations in San Antonio. The Customer Service Representative serves as a primary point of contact for clients and guests. This role focuses on assisting with inquiries, reservations, event-related questions, and general customer support while ensuring a positive and professional experience.
Responsibilities
- Respond to customer inquiries via phone, email, and in person
- Assist with reservations, bookings, and basic scheduling support
- Document customer interactions and update internal records
- Coordinate with event, kitchen, and service teams as needed
- Support front-of-house operations during events when required
- Follow company policies and customer service standards
Qualifications
- Previous customer service or hospitality experience preferred
- Strong verbal and written communication skills
- Ability to multitask and remain organized
- Comfortable using basic computer systems and scheduling tools
- Ability to work evenings and weekends as required
- Professional demeanor and problem-solving mindset
Pay
Compensation: $17.00 - $25.00 per hour, depending on experience. Overtime opportunities during peak event periods.
Schedule
Employment Type: Full-time or part-time. Schedule: Typical workdays Monday-Friday. Standard shifts: 8 hours.